SAFESHELL VPN

Why Can’t SafeShell VPN Configure Properly?

2024-11-06

Issue Explanation

 

When using SafeShell VPN, you may encounter configuration failure, preventing the VPN from working correctly.

Our system has detected that this is usually due to a configuration conflict. Please follow the steps below to check and resolve the issue.

 

Resolution Steps

 

1. Disable the “Always-On” VPN Setting

 

  • Ensure that SafeShell VPN is enabled.

  • In the VPN configuration list, check for any other VPN applications with the “Always-On” setting.

  • Disable the “Always-On” setting for any other VPN applications, as this may prevent SafeShell VPN from configuring properly if enabled on other VPNs.

 

2. For OPPO Devices Only

 

  • Enable the permission to create a VPN.

  • Go to your device’s “App Management” settings and allow SafeShell VPN to create a VPN.

 

Please follow these steps to resolve the configuration conflict.

If the issue persists, feel free to contact our support team.

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